My website is offline

Common reason #2

You are using the WRONG DNS.
Go to your domain registrar company, find your domain, change the Name Servers to:

Site builder (Pixel Perfect, Responsive or mobile first builder) depending on the region you want to publish your website: 

1. The local region option is recommended for non-global business and you can use these nameservers: - 

2. If you want to publish and connect your domain to your website using the CDN option (worldwide), you may use the next nameservers: -

For responsive blog/site, you should use  -

Builderall Business  -


Common reason #1

Your website is not published.

Go to My Websites > click on the publish button.  

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Common reason #3

Your DNS is not yet propagated.

Solution: Go to, insert your domain and check how the propagation is going. It should look like the image below:


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Common reason #4

You have an UNDERLINE ( _ ) on your subdomains (only if you did not connect your own domain.)

Solution: Go to Your Websites, find the button "Change Subdomain", remove the underline of your domain:


​​​​​​​ Right:​​​​​​​​​​​​​​

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